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According to the resource based attitude, the capabilities of information systems improve firms’ performance and competitive advantages through three ways: 1) inside-outside capabilities, 2) outside-inside capabilities and 3) spanning capabilities. Because of the importance of systematic study on the relationship between these capabilities and firms’ performance this paper was aimed at investigating this relationship using fuzzy analytic hierarchy process (FAHP). We utilized the FAHP because of existing several indices, complexity of decisions and uncertainties that are intrinsically involved in the evaluation of these capabilities. The results imply that among the criteria, return on sales and cost of sold goods are two key criteria that facilitate firms’ success. Moreover, inside-outside capabilities regard a good stimulus for improving firms’ performance. Then, firms’ internal capabilities are more important in responding to market than outside-inside capabilities.

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Background and Aim: Problems such as less working and aggression in organizations force organizations to reduce these behaviors and increase behaviors that are beneficial such as productivity for organization. One of the elements that create benefits like productivity in organization is Organizational Citizenship Behavior. The purpose of this research is Organizational Citizenship Behavior factor linkage appointment with human resources productivity among selected Hospitals of Tehran Medical Sciences University and Shahid Beheshti Medical Sciences University. Method and material: This research is done in six selected Hospitals of Tehran Medical Sciences University and Shahid Beheshti Medical Sciences University .The data are collected by distributing questionnaires among 429 staff of the hospitals via random 2-stage Sampling method. The research methodology is cross-sectional- descriptive and the type of research is a field study. In order to confirm or reject research hypotheses, we use Spearman Correlations and regression in SPSS software [version 16]. Results: The findings show that in personnels’ point of view, there is a significant correlation between Organizational Citizenship Behavior and staff's productivity in  

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Nowadays, many organizations deal with increasing competition and environmental uncertainty, which caused by innovations in technologies and changes in customer needs. Considering this condition and existing environment, old and traditional supply chain has lost its efficiency. One efficient method in this regard is leagility. Thus, to model the leagility of supply chain, different researches was reviewed in literature. Results of these researches and experts interviews lead to 15 critical success factors of leagilty in supply chain. These factors were ask by an ISM and DEMATEL techniques questionnaires and experts were asked to set the relationships. Acquired results were analyzed by these two techniques. Obtained maps and relations showed that for both techniques using IT, management, employee training, designing supply chain network, process standardization and demand and supply management are the basics of leagilty in supply chain. This model would help supply chain managers with strategic planning to make improvement in leagility supply chain.

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If the organizational excellence models employ correctly, they would be effective tools for institutionalizing organizational concepts & values, employing self-assessment methods, organizational learning and continuous improvement in the organizations. And also it will provide recognition of the best processes. Islamic Republic of Iran Police tries to design and operationalize its excellence models, but the proportionate excellence patterns that can be applicable for Islamic Republic of Iran Police, hasn’t designed and executed yet. So the subject of this research is to design an organizational excellence model in Islamic Republic of Iran Police. To develop this model weights of criteria has obtained using analytical hierarchy process (AHP) and relationships between criteria has determined using DEMATEL method. results show that leadership criteria has the highest score between enablers and the most effectiveness on others. Additionally, client results have the highest score between results and is the main receiver between other criteria. Finally a hierarchy method to prioritize improvement projects has suggested.

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Successful development of tourists’ destinations requires community’s comprehensive support for integrating tourism stakeholders and developing satisfactory interaction between tourists and host communities. As a result of constructive and effective interaction, benefits of quality tourism for tourists and host communities can be improved and provide national development in some areas. According to the social exchange theory, in order to attract community support, it is necessary to provide more satisfactory areas for people. What could lead to this goal are positive or negative perceptions and interpretations of tourism industry development. Based on theoretical and conceptual aspects, cultural, economic, social and environmental dimensions and their impacts are important in host communities as well as creating and development of positive and negative perceptions of local communities. The impact of these variables on each other and their effects on support of tourism development, is studied in this paper. Factor analysis is used for checking validity and examine the main variable. SEM method used in order to examine existing behavior between latent variables. Data analyzed using SPSS 23 and AMOS 18. Results suggest that an important factor in resident support is the satisfaction of the tourism (by impact factor of 0.9). This factor also explain the social dimension by impact factor of 0.8. This factor has an effect through two variables of “perceived positive effects” and “satisfaction of other important factors” on tourism development support indirectly.

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Sustainable competitive advantage is crucial for organizations to survive in modern competitive environment. Since competitive advantage based on creativity is one of the most crucial factors for the survival of current organizations, factors influencing organizational creativity processes should be considered at organizational decision-making level. As many people and factors are involved in organizational creativity, decision-making becomes complex and unstructured real world issues with chaotic systems behavior, and consequently, hard operation research methods are not able to represent and solve it properly.  Soft system methodology is one operation research’s methods applied to represent, structure and solve complex problems. Therefore, in this study, which is part of a PhD thesis, in addition to explaining the soft system methodology’s steps, we describe how the first four stages of the Checkland soft system methodology were applied to represent and structure the sustainable organizational creativity problem in detail. The conceptual model was created based on information gathered from experts and specialists in organized meetings and in-depth interviews who were exposed to data previously collected in reviewing individual, group and organizational creativity existing research results. At the end of these meetings and interviews we designed and developed a rich picture, root definitions, CATWOE analysis and the conceptual model for organizational creativity.

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Abstract

This research aims at presenting the IT  maturity model in Iran's governmental organizations. This research is an applied one in terms of the objective and is correlational and descriptive in terms of the nature. The research has bad been conducted in a survey method. The statistical population of this research included senior managers and IT experts of organization, which 27 persons were selected non-randomly and by judgment sampling method. A questionnaire based on the combinational model (including 24 main components and 64 questions) has been used to collect information. The opinions of the professors and experts have been used in order to confirm the validity of the questionnaire and the Cronbach's alpha has been used to measure the reliability of the questionnaires. Descriptive statistics including mean and standard deviation have been used in order to analyze the questionnaire. Also, one-sample t-test has been used in order to compare the mean of components (questions) with the mean of data. This test has been performed with 95% confidence level and a 5% error rate. Based on the results of this test, the components have been classified into three categories less than the mean (significant), in the mean (insignificant) and more than the mean (significant). Research findings show that the registration documents organization is in the level 2(awareness) in terms of the maturity. This level also indicates that this organization is aware of the situation of IT and its needs in this area and is planning to improve it.

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design of two phrase mathematical model for green supply chain Green supply chain has attracted considerable attention of the governments and organizations over the past decades. The objective of this research is to suggest an integrated approach for green supply chain management including two stages. In the first stage, a TOPSIS-Fuzzy approach was presented to consider uncertainty in human’s judgment. In the second stage, we applied a robust Multi Objective Mixed-Integer linear Programming model to design the green supply chain network. Although many researches have been conducted on green supply chain management, most of them have not given enough importance to integrate decision making in supply chain. Moreover, most of former researches assume that supply chain is a balanced system. Also very few studies have considered carbon emission and the related issues in supplier evaluation which cause on overall warming and pollution of the planet. The model was designed for an active company in glass industry. results have revealed that the model is capable of controlling the network uncertainties.

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Creation of capacity concentrates on understanding obstacles halting people, governments, and organizations from the realization of development goals. It also makes them achieve results of consistent development. The goal of this study is to propose a conceptual analysis of elements and results of organizational capacity building in higher education to respond to expectations of the society. The directionality of this research is developmental and its methodology is content analysis using an analogy approach concentrating on words, inspections, and precision in the text in order to analyze, describe, explain, and interpret the texts through creating primary codes and coding. The statistical population of this project involves academic scholars and the set of documents and papers related to the questions and variables in this study. 13 samples chosed through Snowball sampling. In this section, semi - structured interview method was used to collect data. To assess the accuracy of findings we used theoretical validation through the points posed by the scholars in the field known as the specialist committee to assess as well as Cohen's kappa coefficient for assurance of accuracy of study method and data collection in the intended phenomenon. By confirmation of the focal group and the estimation of the coefficient 0.761, the research findings had the ability to validate and trust. Results showed that organizational capacity building contains five major concepts of strategic, structural, systemic and procedural, cultural, resources and infrastructures development and a social responsiveness concept as the outcome of the phenomenon under investigations. Therefore, it is suggested to study individual analysis and environmental analysis levels in creating capacity.   

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 Export of high-tech products and services is a quick shortcut according to the development program goals, comparative advantages and current situations and requirements of Iran, which requires non-traditional methods, especially digital marketing. While many digital marketing variables require environmental stability and predictability, a significant number of variables and components have dynamic specifications and their optimization capability requires a nonlinear approach. Can paying attention to dynamic features accelerate and facilitate the achievement of digital marketing goals? What are its dynamics variables? New concepts have been identified and introduced in response to these questions in this article, which include: dynamic mix marketing, customer dynamics, dynamic environment, employee dynamics, dynamic economy, dynamic organization, dynamic financial support, dynamic life cycle and dynamic strategy Based on interpretive structural modeling, their role in optimizing the export of High-tech is confirmed to be effective. In this applied research, an attempt has been made to identify and classify 22 variables into nine components through inductive, scientific and combined methods in a pragmatic paradigm of four levels. The dynamic customer component in the model gained the highest priority. At the same time, the findings showed that the variables related to the components of dynamic organization, dynamic marketing mix, dynamic financing, employee dynamics and dynamic life cycle have a strong ability in planning to improve the effectiveness of the model, respectively.

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Aims: Any surgery could be an anxiety-provoking event. A high level of preoperative anxiety may change the result of surgery. This study aimed to determine the effects of training intervention on anxiety in patients undergoing knee replacement.
Materials & Methods: This quasi-experimental study was conducted on 90 patients who were candidates for knee joint replacement surgery in teaching hospitals of Bojnord city in North khorasan Province in 2021. Patients were enrolled in three 90-minute sessions. In the first two sessions, the surgeon informed the patients about the disease, treatment approaches, surgery, and anesthesia, and in the last session, the clinical psychologist instructed them on how to control and deal with anxiety. Anxiety was assessed before, immediately after the intervention, and one day before surgery.
Findings: The mean scores of state anxiety before, immediately after the intervention, and one day before surgery were 44.38±10.76, 41.49±9.41, and 36.19±6.40, respectively. Moreover, the mean scores of trait anxiety before, immediately after the intervention, and one day before surgery were 43.87±10.81, 41.27±8.39, and 38.83±6.56, respectively, which show the effectiveness of the intervention in controlling patients' anxiety (p<0.05).
Conclusion: Informing the patients about their disease and how to deal with it and giving awareness about the effectiveness of the operation by the surgeon and the clinical psychologist is effective in controlling and reducing anxiety.

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As age grows, changes in the characteristics of the mental system, personality, mood, as well as the physiological aspects of the managers and changes in their behavior are created. These behavioral changes in managers can be externalized and show it in organizational behavior. The aim of research is investigating and   describing the role of personality development due to the increasing age of managers on organizational climate. The method used in this study is causal-comparative method and 72 companies senior managers and their employees have been studied in two groups. The results showed that the characters of narcissism, perfectionism, excitement seeking and stress coping have changed with the age of  managers. Also, the Average test of two communities shows a significant difference on the seven components of organizational climate (Esprit, harassment, Hindrance, Intimacy, consideration, Aloofness and Thrust in the organizational climate) and in relation to the component of Production emphasis, was not significant difference in quantity in the two test group which indicates that managers of all ages emphasize production, which is the main goal of  organization. Also, the results of multivariate regression showed  that  personality components  affected on the organization's climate components.

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 The purpose of this study is modeling of Electronic Word of Mouth Marketing with Emphasis on Customer Behavior and Business Improvement, In this regard, to identify and investigate the impact of various factors on the results of e-mouth marketing and Also examining the effects of successful implementation of this type of marketing on customer behaveor and Improving Electronic business. The research method is descriptive-survey, is of correlational type. In the conceptual model of the research, the independent variables of customer interaction, Electronic Word of Mouth marketing channel, Message quality and brand image With their components based on literature review Identification and research hypotheses have been developed. in order to Investigating the effectiveness of the identified components On the success of word of mouth marketing and the validity of the conceptual model of the research, Questionnaire tools and comments of users of internet sales sites in Iran have been used.The statistical sample to the unlimited statistical population it was estimated according to Cochran's formula 384, In order to review and present the final model from the structural equations approach with SmartPLS software was used. Statistical analysis of the collected data and research results show it customer interaction, Electronic Word of Mouth marketing channel, Message quality and brand image will have a positive and significant impact on the results of this type of marketing that will change of customer behavior and business improvement.

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Customer retention is one of the most important issues of any organization and finding a way to retain and maintain the customer is one of the critical needs of any organization. The main purpose of the present study in the field of machine learning is to focus on the problem of correctly identifying customer needs with a method based on extracting opinion and sentiment analysis and quantifying customers' sentiment orientation. In the other word, the main issue is to design a Recommender System to provide appropriate services in accordance with customer satisfaction, sentiment, and experiences. In order to represent a recommending solution, suitable classification methods are used along with opinion mining methods and proper validation approach as well, and the terminal designed system with a little error will take steps to provide personalized services as well as help banking system.
Since there is no thorough provision of banking services tailored to the customers’ situation, so in this regard, the mentioned system will be extremely beneficial.

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In both the quality improvement and the design of a product, primarily the engineering characteristics affecting product performance are identified and improved to optimize customer needs (CNs). Especially, the limited resources, increased market competition and product complexity require a customer-driven quality management and product development system to achieve higher customer satisfaction. Quality Function Deployment (QFD) and its House of Quality (HOQ) are used as powerful tools for improving product design and quality, and procuring a customer-driven quality system. In this study, an integrated framework based on fuzzy-QFD and a goal programming model was proposed to determine the technical requirements (TRs) to be considered in designing a product. The coefficients of the mathematical model were obtained from a fuzzy analytic network process (ANP) approach. Furthermore, the proposed analytic procedure should take into account the multi-objective nature of the problem, and thus, incorporate other goals such as cost, extendibility, technological feasibility and competitiveness of TRs. Finally, the model, a zero–one goal programming methodology, includes the important levels of TRs deriven using the fuzzy ANP, cost budget, feasibility level, extendibility level , and competitiveness level as system constraints to determine the TRs to be considered in designing the product. An application for YEKTA washing machine powder in PAKNAM Company (Tehran, Iran) producing detergent products was presented to illustrate the proposed framework.

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Aims: Health promotion standards focus on the needs of patients and their companions, serving as the foundation for fostering a healthy lifestyle for both patients and society. The present study aimed to determine the state of health promotion standards in educational hospitals affiliated with North Khorasan University of Medical Sciences using both internal and external evaluation methods.
Instrument & Methods: In this cross-sectional descriptive-analytical study, six educational hospitals affiliated with the North Khorasan University of Medical Sciences were recruited through census sampling. The World Health Organization’s self-assessment tool for health promotion in hospitals, which had been previously translated, localized, and validated, was used to collect data. This internal evaluation tool includeed four standards (management policy and program, health promotion of patients and families, health promotion of staff, and health promotion of hospitals and their surroundings) and 67 substandards. The internal evaluation team was selected from experienced hospital staff, while the external evaluation team was selected from the research team. They scored the status of each substandard from one to ten based on observations, documents, and interviews.
Findings: The internal evaluations revealed that hospitals made significant progress in health promotion standards, with a total average score of 7.05±2.25. The total average score of the external evaluation was 5.44±2.04, indicating that most evaluated hospitals were in the moderate stage of progress. In both internal and external evaluation results, the highest average score was related to the standard for health promotion of patients and families, while the lowest total average score was associated with the standard for health promotion of staff.
Conclusion: Educational hospitals affiliated with the North Khorasan University of Medical Sciences exhibit progress in health promotion but need improvement, particularly in staff health promotion.

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Aims: Stressful conditions can lead to increased emotional and mental distress. This study aimed to evaluate perceived stress and eating disorders among a sample of Iranian nurses.
Instrument & Methods: This cross-sectional study was conducted on 149 nurses from hospitals in Bojnurd City, Iran. Eating disorders and perceived stress were assessed using the valid Persian version of the Eating Disorders Scale and the valid Persian version of the Perceived Stress Scale, respectively.
Findings: The nurses exhibited moderate to high levels of perceived stress. Overall eating disorder and anorexia nervosa scores were higher among single individuals compared to married ones. Overall eating disorder scores were elevated in individuals without personal experiences of illness or without experiences of losing family members due to illness, while bulimia scores were higher in nurses who had experienced the loss of family members due to illness compared to those without such experiences. Significant correlations were observed between the overall eating disorder (r=0.20, p=0.01) and anorexia nervosa (r=0.38, p<0.001) and physical activity level and age.
Conclusion: The nurses demonstrate moderate to high levels of perceived stress, and their overall eating disorder is significantly correlated with their physical activity level and age.

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